Refunds and Return Policy
Order Processing and Delivery Times
Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price. Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer’s production schedule and location. Please verify that your shipping address is correct before you place your order to ensure timely processing.
Returns and Refunds
Within 30 Days of Purchase: We will refund your purchase price back to your original form of payment or store credit minus a 15% restocking fee.
Greater than 30 Days from Purchase: We will not refund or allow any returns on any purchases after 30 days from the invoice date. Refunds will be given on parts only and excludes shipping, or any other charges. All parts must be returned in the original package, with all supplied parts, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and fully insured and are subject to a re-boxing fee. We recommend using Fedex/UPS ground services with the insured value at the retail price of what’s being returned. Returned parts that are damaged during transit to us are non-returnable. Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, fiberglass parts, special and custom orders, electrical items, and closeouts. Note that all returns are subject to a 15% restocking fee. Please include all original packaging, manuals, and ancillary materials in order to avoid being penalized. For all returns please contact us via email or telephone and get a RMA Number authorizing your return. We will do our best to work with you and ensure your best needs are met.
Late or missing refunds
If you haven’t received a refund yet, contact your bank or credit credit card company. Refunds can take 3-5 business days to reflect on your account. If you’ve done all of this and you still have not received your refund, please contact us at sales@rpgoffroad.com. Be prepared to provide proof of lack of receipt of refund.
Sale items
Only regular priced items may be refunded. Sales items can only be refunded in certain situations and for the sale price. Stock take-off parts purchased directly through us cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rpgoffroad.com and send your item to: 30402 Esperanza Rancho Santa Margarita, CA 92688.
Shipping returns
To return your product, you should mail your product to: 30402 Esperanza Rancho Santa Margarita, CA 92688.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In some instances, a return label will be created for you to return the product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@rpgoffroad.com for questions related to refunds and returns.